Ensuring
Success.
Throughout our sales training process,
we undertake development work in stages, each of which is subject to
review and approval by you. This enables us to track progress and ensure
we’re meeting your needs every step of the way. Specifically,
we:
1.
Assess your current marketing and sales strategies to
better understand current operating procedures and how potential customers
perceive you.
2. Begin mystery shopping
your competition to develop a competitor analysis.
3. Use the results from the assessment and competitor analysis to develop a customized training program to meet your specific needs.
4. Conduct coaching and mentoring sessions throughout training process to further ensure success.
Because the definition of success varies by client, we work with you to define what success means to you. Then, we stay involved until:
• The right
people are hired
• The best processes are implemented
• Customer needs are met
• 100% occupancy is achieved
• An extensive waiting list is developed
• Staff is motivated
• Customers are satisfied
Click on link below to download a pdf file of Barbara Akst's article that appeared in the national magazine Home Health Line's Success in Home Care.