Workshops

To view available workshops, click on link to download pdf file.

Currently all scheduled workshops are privately sponsored. Watch a video clip of a training program and then call Barbara to learn how you too can schedule a customized workshop for your team.

Customer Relations Training
Improves customer satisfaction by retaining existing customer base. Leaves employees with an improved attitude and awareness and the importance of each of their interactions with potential residents/clients, their families and coworkers.

Telephone Skills Training
Designed for any employee who picks up the phone to speak with a customer – either internal or external. Specifically focuses on improving attitude and showing proper phone use.

Recruiting, Hiring & Retaining Exceptional Staff
Job competition is tough and hiring the right person for the job is even harder. This program gives the interviewer an insight and better understanding of how to hire the best person for the job.

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Networking
Participants learn the skills to network effectively – even if they say meeting new people is not their strength. Program offers a step by step approach to develop effective referral sources. It’s applicable to anyone in an organization who deals with people – both inside and outside the organization.

Juggling Work, Family & Marriage
This workshop examines practical – and successful – strategies for what seems to be the impossible juggling of work, family and marriage. The good news: It really can be done!

Steps to Success
Focuses on attaining success by developing confidence and understanding the seven basic steps to success.

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Stress Management
Learn practical skills on dealing with daily stress. Program discusses three types of stress, the sources for our own personal stress and the steps to managing it. Focus is on finding the right kind of stress to improve our performance and efficiency.

Time Management
Guides participants through the steps necessary to truly manage time.

Decision Making & Problem Solving
Helps managers handle decisions and problems effectively. Four basic areas are covered including the role of emotions and self-consciousness in decision making; how to think clearly when dealing with problems; how to avoid decision traps; and the six basic steps to find solutions.

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Life – Work Planning
Helps individual participants determine their interests, strengths and weaknesses. Using self-assessment and goal-setting exercises, participants will work through an action plan designed to help them achieve a personal or professional objective.

Communication
Improve how you communicate with colleagues, residents customers and families.

Developing Your Own Workshop
Participants learn the mechanics of workshop development including needs analysis, researching a subject, outlining a workshop, presentation styles and the importance of the physical setting.

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